Shipping policy

Shipping Policy

Last updated: September 15, 2026

Thank you for shopping with SimpleVibes. This page explains how and when your order will reach you.

1. Where we ship from
All orders are prepared and shipped from our studio in Shenzhen, China. Every item is handmade and prepared to order, so delivery includes both a production period and an international transit period.

2. Order processing time
Please allow 3-5 business days for us to prepare, quality-check, personalise and pack your order before it is dispatched. Orders placed on weekends or public holidays begin processing on the next business day. During busy gift seasons, processing may take up to 7 business days.

3. Shipping regions and cost
We currently offer Standard shipping to:
- North America (United States, Canada) - Free Standard shipping
- Europe (United Kingdom, Germany, France and more) - Free Standard shipping
- Australia and New Zealand - Free Standard shipping
If your country is not available at checkout, we are not able to ship there yet. We are working on expanding to more regions.

4. Delivery time
Standard shipping to the United States typically takes 10-15 business days after dispatch. Transit times to other destinations vary by country and by customs processing. An estimated delivery date is shown at checkout before you pay.

5. Total estimated delivery time
For most orders, please allow approximately 3-5 business days for processing plus 10-15 business days for transit. In total, roughly 2 to 4 weeks from the moment you place your order. Personalised items may take slightly longer because each one is made individually.

6. Tracking your order
Once your order is dispatched, we will email you a shipping confirmation with a tracking number. Tracking can take 24-72 hours to become active, and international tracking may update less frequently once the parcel has left China.

7. Customs, duties and taxes
International orders may be subject to import duties, taxes and customs handling fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping charges. We are not able to mark orders as gifts or understate their value on customs documents.

8. Address accuracy
Please check your shipping address carefully at checkout. We are unable to change the delivery address once an order has been dispatched. If you spot an error, contact us as soon as possible and we will do our best to help before dispatch.

9. Delayed, lost or returned parcels
If tracking has not updated for more than 10 business days, or your estimated delivery window has passed, please contact us and we will open an investigation with the carrier. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange reshipment; additional shipping costs may apply.

10. Contact us
If you have any questions about shipping, please contact us at support@simplevibesstudio.com or through our Contact page: https://simplevibesstudio.com/pages/contact