Refund policy

Refund and Return Policy

Last updated: September 15, 2026

We want you to be happy with your order. This policy explains when and how you can return an item, and how refunds are handled. It applies to orders placed on simplevibesstudio.com.

1. Return window
- Ready-made (non-personalised) items: you may request a return within 30 calendar days of delivery.
- Personalised or customised items: because these are made uniquely for you, they cannot be returned or exchanged unless they arrive damaged, defective, or different from what you ordered. Please check your personalisation details (names, dates, spelling, uploaded text and photos) carefully before placing the order.

2. Condition of returned items
To be eligible for a refund, the item must be unused, undamaged and returned in its original packaging with all parts and accessories included. Items that have been used, damaged after delivery, or altered by the customer are not eligible.

3. How to start a return
Contact us at support@simplevibesstudio.com before sending anything back, and include:
- your order number;
- the item you want to return;
- the reason for the return;
- photos or a short video if the item is damaged, defective or incorrect.
Please do not ship items back without contacting us first. Returns sent without authorisation may not be accepted or refunded. 

4. Who pays for return shipping
- If the item is damaged, defective or not what you ordered: we cover the return shipping cost, or we send a replacement at no charge.
- If you changed your mind or ordered the wrong item: you are responsible for the return shipping cost.
- Original shipping charges and any import duties or taxes already paid are non-refundable.

5. Refunds
Once your return arrives, we will inspect it and notify you by email that we have received it. If your refund is approved, it will be issued to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

6. Damaged, defective or incorrect items
Please inspect your order on arrival. If something is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement, a repair, or a full refund, including any shipping costs you paid.

7. Order cancellations
Because items are prepared to order, we can only cancel an order before production or dispatch has started. If you need to cancel, contact us as soon as possible. Once an order has been dispatched, the return process above applies. If an order is cancelled before dispatch, we will refund it in full.

8. Late or missing refunds
If you have been told a refund was issued but you cannot see it, please check your bank account again, then contact your bank or card provider, as processing times vary. If you still cannot find it, contact us at support@simplevibesstudio.com and we will investigate.

9. Not eligible for refund
- Personalised items with customer errors (misspelled names, wrong dates, wrong colour or size chosen at checkout), unless we made the error.
- Items damaged by misuse, accidents, or normal wear.
- Items returned without contacting us first, or returned after the 30-day window.
- Digital products or gift cards.

10. Contact us
For any question about returns or refunds, contact us at support@simplevibesstudio.com or through our Contact page: https://simplevibesstudio.com/pages/contact