Shipping Policy
Last updated: September 15, 2026
Thank you for shopping with SimpleVibes. This page explains how and when your order will reach you.
Order processing time
Every order is prepared and packed to order at our studio. Please allow 3-5 business days for us to prepare, quality-check, and pack your order before it is dispatched. Orders placed on weekends or public holidays begin processing on the next business day.
Once your parcel leaves our studio, we will send you a shipping confirmation email with tracking information, so you can follow its journey from Shenzhen to your door.
Where we ship from
All orders are shipped from our studio in Shenzhen, China. Because every item is handmade and shipped internationally, delivery includes both a production period and a transit period.
Shipping regions and cost
We currently offer Standard shipping to the following regions:
- North America (United States, Canada) - Free Standard shipping
- Europe (United Kingdom, Germany, France and more) - Free Standard shipping
- Australia and New Zealand - Free Standard shipping
If your country is not available at checkout, we are not able to ship there yet. We are working on expanding to more regions.
Delivery time
Standard shipping to the United States typically takes 10-15 business days after dispatch. Transit times to other destinations vary by country and by customs processing, and are shown as an estimated delivery date at checkout.
Total estimated delivery time
For most orders, please allow approximately 3-5 business days for processing plus 10-15 business days for transit - in total, roughly 2 to 4 weeks from the moment you place your order.
Customs, duties and taxes
International orders may be subject to import duties, taxes and customs handling fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping charges. Customs processing can also add to the delivery time. We are not able to mark orders as gifts or understate their value on customs documents.
Tracking your order
You will receive a tracking number by email once your order has been dispatched. Tracking information can take 24-72 hours to become active after dispatch, and international tracking may update less frequently once the parcel has left China.
Address accuracy
Please double-check your shipping address at checkout. We are not able to change the delivery address once an order has been dispatched. If you notice an error, please contact us as soon as possible and we will do our best to help before dispatch.
Delayed, lost or returned parcels
If tracking has not updated for more than 10 business days, or if your estimated delivery window has passed, please contact us and we will investigate with the carrier. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange reshipment; additional shipping costs may apply.
Questions
If you have any questions about shipping, please reach out to us through our Contact page.